Shipping

First Order

  • We ship new orders every Wednesday.  Your first box will bill the Janes Favorite.  These are hand-selected, favorite CBD products that you are sure to love.
  • The box will have the same value as your selected subscription plan.

Subscription Monthly Boxes

  • The 20th of every month we ship your boxes. 

Shipping Terms

  • We only ship to the United States.
  • Subscription boxes are shipped via USPS First Class Package.
  • Delivery typically takes 1-3 business days.
  • The subscription box shipping fee is $4.95 for monthly subscription and FREE for the 3 month Subscription.
  • Both come with full tracking.

Items will be shipped to the address listed in your account.

You have until the 15th day of each shipping month to update your address.  After the 15th, we can not guarantee that your address can be updated.

You may update your shipping address and payment information anytime by logging into your dashboard

If you need assistance, please email Customer Care: hello@prettyjanes.com

Returns

We do not accept returns on subscription boxes once they are shipped.  We can refund before shipment. To request a refund BEFORE YOUR BOX IS SHIPPED by emailing hello@prettyjanes.com.  Any refunds will be to the customer’s original form of payment in its entirety (i.e. the full amount of the transaction). A refund will only be given within 30 days of the original purchase date. You can cancel anytime on your dashboard.

Prepaid Gift Subscription Boxes are non-refundable.  

Shipping and handling costs are not refundable. 

Replacement

We will replace items if they are defective, damaged, or missing from your shipment. If an item arrives damaged or is missing from your box, send an email to Pretty Janes, LLC  ( hello@prettyjanes.com ) within 7 days of delivery and we will mail you a replacement item at no cost to you.  If the item is damaged, you may be asked to email us a photo of the item, which will be used to improve quality assurance processes. We do not accept returns on individual items included in subscription boxes.

Replacements are approved at the sole discretion of Pretty Janes, LLC. All attempts will be made to replace your item with an identical or similar item. This means that we will make every attempt to match the color and/or variant of the item we are replacing. If an identical or similar item is not available, we reserve the right to offer you a choice between a non-identical replacement item of similar value or a credit on your account.  Replacement items are shipped to the purchaser’s address

Pretty Janes, LLC is not responsible for damage that occurs due to weather, postal carrier handling, or which occurs after the postal carrier has delivered your package.

All return items should be shipped to:

Pretty Janes, LLC
5979 Westchase Lane
Atlanta, GA 30336